Terms & Conditions
Effective November 7, 2026
The Gulf House is operated by STA Hospitality LLC. By booking a stay or using this website you agree to these terms.
1. Rates and taxes
Rates are per room, per night, in U.S. dollars. Florida state sales tax, Okaloosa County sales surtax and Okaloosa County tourist development tax apply to all stays and are shown before you confirm. Rates and taxes may change until your reservation is confirmed. Offer and promo rates have their own conditions, shown on the offer and at checkout.
2. Payment, cancellation and no-shows
- A valid credit or debit card is required to guarantee every reservation. Depending on the rate and the option you choose, we charge either the full stay or a first-night deposit when you book. Any balance is charged at check-in.
- Flexible rates: free cancellation up to 24 hours before arrival. Cancellations inside 24 hours, and no-shows, are charged the first night.
- Non-refundable rates (such as Advance Purchase) cannot be cancelled, changed or refunded.
- Holiday and special-event dates may carry different terms, which are shown when you book.
3. Check-in and check-out
- Check-in begins at 3:00 PM. Check-out is by 11:00 AM. Early check-in and late check-out depend on availability and may carry a fee.
- Please bring a government-issued photo ID and the card used to book (or another valid card). An authorization hold for incidentals may be placed on your card and is released after check-out.
- The guest registering the room must be at least 21. Guests under 18 must be with a parent or legal guardian.
4. During your stay
- Occupancy: guests may not exceed the room's maximum occupancy.
- Non-smoking: all rooms and indoor areas are non-smoking, including vaping. Smoking in a room results in a cleaning fee.
- Pets: pets are welcome with advance notice and a pet fee. They must not be left alone in the room and must be leashed outside. Service animals are always welcome at no charge.
- Parking: free on-site parking for registered guests, first come, first served. We are not responsible for vehicles or their contents.
- Conduct and damage: guests are responsible for damage caused by them or their visitors. We may end a stay without refund for unsafe, disruptive or illegal behavior. Quiet hours are 10:00 PM to 7:00 AM.
- Renovation: the property is undergoing ongoing renovation. We schedule work to keep disruption low, but some areas may be temporarily unavailable.
- Accessibility: accessible rooms are available. Please tell us about any needs before you arrive.
5. Add-ons and activities
- Paid add-ons (such as early check-in, late check-out, pet stays and in-room packages) depend on availability. If we can't provide one, it is refunded. The Romance Package uses alcohol-free sparkling cider.
- Boat, jet ski, dolphin cruise and parasailing requests are not charged when you book. We confirm the time and price with you before your stay; the activity is provided by an independent operator under its own terms, waivers and weather policies, and you pay the operator.
6. General
- Liability: we are not liable for loss of or damage to personal belongings, except as required by Florida law.
- Hurricanes and events beyond our control: we are not liable for failure to perform because of severe weather, natural disasters, government orders or utility outages. If a mandatory evacuation order covers Okaloosa County, reservations for affected dates may be cancelled without penalty.
- Privacy: how we handle your information is described in our Privacy Policy.
- Website: content and photos on this site may not be copied without permission. Prices and availability shown are subject to confirmation.
- These terms are governed by the laws of the State of Florida. If any part is found unenforceable, the rest stays in effect.
- Not affiliated with or endorsed by the U.S. Air Force or Department of Defense.
Contact us
The Gulf House, operated by STA Hospitality LLC
480 E Miracle Strip Pkwy, Mary Esther, FL 32569
(850) 243-7700 · Shiv@STAHospitalityLLC.com